Frequently Asked Questions

If you have a question that is not on the list, please feel free to email us so we can add it to the list.

QUESTION:

  • Is the program required for all restaurants to participate?

ANSWER:

  • No, the program is 100% voluntary

QUESTION:

  • Is the program a new South Carolina Government regulation?

ANSWER:

  • No, it is not a regulation and not enforceable by law

QUESTION:

  • How much does it cost to apply and earn a sticker?

Answer:

  • There is no cost to earn a Palmetto Priority certificate/sticker

Question:

  • I am hearing differing statements about wearing masks/face coverings. Where can I find the most up-to-date information on wearing masks?

Answer:

QUESTION:

  • Are the customers also required to wear masks/face coverings?

ANSWER

  • The program does not require customers to wear a mask, but it is good practice to encourage everyone including guests to wear one when entering/exiting and not eating/drinking of course.

QUESTION:

  • When do I receive my sticker and certificate?

ANSWER

  • Once the application has been received the SCRLA will review the application and verify requirements have been met. If everything is in order a certificate and sticker will be mailed ASAP.

QUESTION:

  • Is this a food safety program?

ANSWER:

  • This is not a food safety regulatory program but is a commitment a restaurant is making to their diners that they are taking precautions to prevent the spread of COVID-19.

QUESTION:

  • Why does the restaurant have to participate in a DHEC Virtual Safety Check or Limited Scope Inspection if it is not a food safety program?

ANSWER:

  • The DHEC Food Safety Check or Limited Scope Inspection promotes active managerial control, a key component of not only food safety but also the prevention of COVID-19. During these checks and inspections, DHEC staff can discuss current operational challenges and address any concerns restaurant operators may have. It also demonstrates a higher commitment by the facility to the overall health and well being of their customers.

QUESTION:

  • How do I schedule a DHEC Food Safety Check/Limited Scope Inspection?

ANSWER:

QUESTION:

  • How long does the DHEC Food Safety Check/Limited Scope Inspection take?

ANSWER:

  • It depends on the size of your operations usually 60-90 minutes is typical.

QUESTION:

  • Where do I find the required signage to print and post?

ANSWER:

QUESTION:

  • How do I earn my ServSafe Reopening Guidance certificate of completion?

ANSWER:

QUESTION:

  • Do I need to display my ServSafe Reopening Guidance certificate of completion?

ANSWER:

  • It is not required but you may wish to post it to visually demonstrate to your customers your commitment to keeping them safe.

QUESTION:

  • What happens if a person sends feedback about a restaurant that is not part of the program?

ANSWER:

  • We will notify them that that restaurant is not part of the program and encourage them to reach out to the restaurant directly to share their comments.

QUESTION:

  • Can I report a food safety violation on the survey form?

ANSWER:

No, please report food safety violations directly with DHEC using the online form at https://apps.dhec.sc.gov/FoodSafety/FileAComplaint/

QUESTION:

  • What if an erroneous feedback form is filed?

ANSWER:

  • We will investigate all valid feedback inquires.

QUESTION:

  • Can I provide feedback anonymously?

ANSWER:

  • No, name and contact information are required for follow up

QUESTION:

  • Do you share the feedback information with the restaurant?

ANSWER:

  • If requested, we will provide it to them

QUESTION:

  • Does this program replace the Retail Food Safety Permit?

ANSWER:

  • No

QUESTION:

  • What can I do if I have built in self service beverage machines?

ANSWER:

  • A service attendant would be ideal and the safest. However, self-service beverage stations may be permitted to use by consumers provided the facility has implemented their written policy for cleaning and sanitizing the high touch surfaces on the self-service beverage equipment. Hand sanitizer can also be provided to require customers to use prior to touching the machine.