Frequently Asked Questions

If you have a question that is not on the list, please feel free to email us so we can add it to the list.

QUESTION:

  • Is the program required for all restaurants to participate?

ANSWER:

  • No, the program is 100% voluntary

QUESTION:

  • Is the program a new South Carolina Government regulation?

ANSWER:

  • No, it is not a regulation and not enforceable by law

QUESTION:

  • How much does it cost to apply and earn a sticker?

Answer:

  • There is no cost to earn a Palmetto Priority certificate/sticker

QUESTION:

  • Are masks/face coverings required inside of the restaurant?

ANSWER

  • All employees and guests are required to wear one when entering/exiting and not eating/drinking of course, per Governor McMaster’s Executive Order. Also, check with your local municipality for any local requirements.

Question:

  • I am hearing differing statements about wearing masks/face coverings. Where can I find the most up-to-date information on wearing masks?

Answer:

QUESTION:

  • When do I receive my sticker and certificate?

ANSWER

  • Once the application has been received the SCRLA will review the application and verify requirements have been met. If everything is in order a certificate and sticker will be mailed ASAP.

QUESTION:

  • Is this a food safety program?

ANSWER:

  • This is not a food safety regulatory program but is a commitment a restaurant is making to their diners that they are taking precautions to prevent the spread of COVID-19.

QUESTION:

  • Why does the restaurant have to participate in a DHEC Limited Scope Inspection if it is not a food safety program?

ANSWER:

  • The DHEC Limited Scope Inspection promotes active managerial control, a key component of not only food safety but also the prevention of COVID-19. During these checks and inspections, DHEC staff can discuss current operational challenges and address any concerns restaurant operators may have. It also demonstrates a higher commitment by the facility to the overall health and well being of their customers.

QUESTION:

  • How do I schedule a DHEC Food Safety Check/Limited Scope Inspection?

ANSWER:

QUESTION:

  • How long does the DHEC Limited Scope Inspection take?

ANSWER:

  • It depends on the size of your operations usually 60-90 minutes is typical.

QUESTION:

  • Where do I find the required signage to print and post?

ANSWER:

QUESTION:

  • How do I earn my ServSafe Reopening Guidance certificate of completion?

ANSWER:

QUESTION:

  • Do I need to display my ServSafe Reopening Guidance certificate of completion?

ANSWER:

  • It is not required but you may wish to post it to visually demonstrate to your customers your commitment to keeping them safe.

QUESTION:

  • What happens if a person sends feedback about a restaurant that is not part of the program?

ANSWER:

  • We will notify them that that restaurant is not part of the program and encourage them to reach out to the restaurant directly to share their comments.

QUESTION:

  • Can I report a food safety violation on the survey form?

ANSWER:

No, please report food safety violations directly with DHEC using the online form at https://apps.dhec.sc.gov/FoodSafety/FileAComplaint/

QUESTION:

  • What if an erroneous feedback form is filed?

ANSWER:

  • We will investigate all valid feedback inquires.

QUESTION:

  • Can I provide feedback anonymously?

ANSWER:

  • No, your name and contact information is required for follow up.

QUESTION:

  • Do you share the feedback information with the restaurant?

ANSWER:

  • Typically no, but if you indicate that you would like to be contacted by the restaurant on the form we will provide your name, email and telephone number to the restaurant management to contact you directly.

QUESTION:

  • Does this program replace the Retail Food Safety Permit?

ANSWER:

  • No

QUESTION:

  • What can I do if I have built in self service beverage machines?

ANSWER:

  • A service attendant would be ideal and the safest. However, self-service beverage stations are may be permitted to use by consumers. Be sure to have a comprehensive cleaning and sanitizing procedure in place.